Terms & Conditions

Rollink Cyprus – Roll Ink Print

Last updated: 12 October 2026

These Terms & Conditions govern purchases made through www.rollink.com.cy and apply to online orders placed with Rollink Cyprus.

By submitting an order, customers agree to these Terms & Conditions, subject to their mandatory rights under applicable Cyprus and European Union law.

1. Business Information

This website is operated by Stefanou Charalambos, trading as Roll Ink Print, under the online store name Rollink Cyprus.

Legal Operator: Stefanou Charalambos

Trading Name: Roll Ink Print

Business Address: Tepeleniou 5, 8010 Paphos, Cyprus

Email: support@rollink.com.cy

Phone: +357 26 222557

Website: https://www.rollink.com.cy

2. Product Information & Pricing

Rollink Cyprus makes reasonable efforts to ensure that product descriptions, images, specifications, prices and availability are accurate and up to date.

Certain product information may be supplied by manufacturers, distributors or external suppliers and may be subject to change.

Customers are encouraged to verify model numbers, technical specifications and compatibility before completing a purchase.

Product prices, applicable taxes and delivery charges are displayed before checkout completion.

Rollink Cyprus reserves the right to correct obvious pricing, description or technical errors.

Where an order cannot lawfully be fulfilled because of a manifest error, the customer will be informed promptly and any payment requiring reimbursement will be refunded.

Changes to product prices or specifications do not retrospectively alter accepted orders except where lawfully permitted.

3. Product Availability & Warehouse Stock

Products displayed on our website may be available from our physical store, external suppliers or warehouses.

Products marked “Available from Warehouse” are not necessarily physically available at our Paphos premises and may require additional processing before dispatch or collection.

Stock availability may change because of supplier updates, simultaneous orders or technical delays.

If a product becomes unavailable after an order has been placed, Rollink Cyprus will contact the customer and, where appropriate, offer an alternative product, a revised delivery arrangement subject to agreement, or cancellation and reimbursement in accordance with applicable law.

Alternative or substitute products will not be supplied without the customer’s consent.

4. Orders & Payment

Orders are subject to product availability, reasonable verification procedures and the applicable order acceptance process.

An automated order acknowledgement confirms receipt of an order but does not necessarily constitute final contractual acceptance.

Final acceptance may be communicated through express order confirmation, dispatch confirmation or notification that the order is ready for collection, as applicable.

Where an order is not accepted, any payment requiring reimbursement will be refunded promptly.

Available payment methods may include:

• Credit or debit card.
• Bank transfer.
• Cash on Delivery.

The payment methods actually available for each order and any applicable charges are displayed before checkout completion.

Orders paid by bank transfer may be processed after payment has been confirmed.

Rollink Cyprus may take reasonable steps to verify orders, investigate suspected fraudulent transactions or request additional information where appropriate and permitted by law.

5. Delivery & Store Collection

Rollink Cyprus delivers orders within the Republic of Cyprus through partner courier companies and offers store collection where available.

Delivery options, charges and any applicable additional fees are displayed before the customer completes an order.

The usual courier delivery estimate is 1–3 working days from dispatch, depending on product availability, warehouse processing, delivery area and courier arrangements.

Delivery estimates do not exclude statutory delivery deadlines or consumer remedies.

Customers will be informed of significant delivery changes where appropriate.

Where goods cannot be delivered within an agreed or legally required period, the customer’s statutory rights concerning additional delivery periods, cancellation and reimbursement remain unaffected.

For consumer purchases, the risk of loss or damage generally passes when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

Customers must provide accurate delivery information and make reasonable arrangements to receive their orders.

Reasonable and documented additional costs caused by customer-attributable delivery failures may be recovered only where permitted by law and appropriately disclosed.

Customers collecting orders from our premises will be notified when their goods are ready.

Further information is available in our Shipping & Delivery Policy.

6. Returns, Withdrawal & Product Condition

Returns, withdrawal requests, refunds and defective-product claims are governed by our Refund & Returns Policy and applicable Cyprus and European Union law.

6.1 Statutory Right of Withdrawal

Consumers purchasing goods online generally have the right to withdraw from their purchase within 14 calendar days after receiving the goods, without providing a reason, subject to applicable statutory exceptions.

Consumers may exercise this right by sending an unequivocal withdrawal statement to support@rollink.com.cy or by using the dedicated online withdrawal function on our website.

The online withdrawal function must remain accessible throughout the applicable withdrawal period, and an electronic acknowledgement of a withdrawal submitted through that function will be provided without undue delay.

Goods must normally be returned within 14 calendar days after the customer communicates their withdrawal.

For a valid statutory withdrawal, reimbursement will be made without undue delay and within 14 calendar days after receipt of the withdrawal notification, subject to the lawful right to withhold reimbursement until the goods or evidence of return shipment have been received, whichever occurs first.

Reimbursement includes the original standard delivery charges where required by law. Additional costs resulting from the customer’s choice of a more expensive delivery method need not be reimbursed beyond the standard delivery cost.

Direct return shipping costs are borne by the consumer where properly disclosed before purchase and permitted by law.

Consumers may examine goods to establish their nature, characteristics and functioning.

Handling beyond what is reasonably necessary may result in a lawful deduction reflecting the actual diminished value of the goods.

Opening packaging alone does not automatically cancel statutory withdrawal rights.

An RMA number or prior return approval is not a condition for exercising statutory withdrawal rights.

6.2 Voluntary Returns & Exchanges

Outside mandatory statutory rights, Rollink Cyprus does not offer additional voluntary returns or exchanges merely because a customer:

• Selected an incorrect product.
• Ordered an incompatible item.
• No longer requires the product.
• Changed their mind.
• Installed or used a correctly supplied, functioning product.

Where Rollink Cyprus expressly agrees to a voluntary return or exchange, the product must be unused, complete and in its original, undamaged packaging, with all accessories and security seals intact.

Rollink Cyprus may refuse voluntary returns or exchanges where these conditions are not satisfied.

6.3 Ink, Toner & Other Consumables

Customers are encouraged to confirm cartridge codes, printer models and compatibility before purchasing ink, toner or other consumables.

Opened, installed, activated or used consumables are not eligible for additional voluntary returns or exchanges.

Incorrect product selection or incompatibility caused solely by customer error does not automatically constitute a defect.

For statutory withdrawal, consumers retain their applicable legal rights.

Consumables handled or used beyond what is reasonably necessary for inspection may be subject to a lawful deduction reflecting actual diminished value.

Defective or non-conforming consumables remain covered by statutory consumer rights.

6.4 Special Orders & Supplier-Sourced Products

Products sourced from external suppliers or warehouses are not eligible for additional voluntary cancellations or exchanges once procurement has begun, unless otherwise agreed by Rollink Cyprus.

This restriction does not affect mandatory statutory rights, including applicable cancellation, withdrawal and legal guarantee rights.

The fact that an item was sourced from a supplier or warehouse does not, by itself, remove statutory withdrawal rights.

6.5 Statutory Exceptions

The statutory right of withdrawal does not apply in circumstances expressly exempted by applicable law.

Such exceptions may include goods genuinely manufactured to the consumer’s specifications or clearly personalised, and certain sealed computer software where the statutory conditions for exemption are satisfied.

Exceptions will not be applied more broadly than permitted by law.

7. Product Compatibility & Customer Responsibilities

Customers are encouraged to confirm product specifications, model numbers, compatibility and suitability for their intended equipment before placing an order.

Rollink Cyprus is not required to provide additional voluntary replacements solely because a customer selected an incompatible or unsuitable product.

Where incorrect or misleading information provided by Rollink Cyprus causes a product not to conform to the contract, applicable statutory consumer rights remain unaffected.

Damage caused by misuse, improper installation, unauthorised modification or incorrect handling will be assessed according to the circumstances and applicable law.

Such damage does not automatically establish a defect attributable to Rollink Cyprus.

8. Warranty & Defective Products

New goods sold to consumers are generally covered by a two-year statutory legal guarantee under applicable Cyprus law.

Rollink Cyprus remains responsible for its obligations as the seller.

Customers reporting a fault may be asked to provide reasonable supporting information, including proof of purchase, product details, photographs or a description of the problem.

Where appropriate, products may be examined or tested by Rollink Cyprus, the manufacturer or an authorised service centre.

If a product is defective or does not conform to the contract, the customer is entitled to the remedies provided by law, which may include repair, replacement, price reduction or refund, as applicable.

Statutory remedies will be provided without charges to the consumer where required by law.

If an inspection establishes that the product conforms to the contract and no qualifying defect exists, a replacement or refund under the statutory legal guarantee is not automatically required.

Manufacturer warranties may provide additional protection but do not replace or restrict statutory consumer rights.

Further details are available in our Refund & Returns Policy.

9. Limitation of Liability

To the extent permitted by law, Rollink Cyprus is not responsible for losses arising solely from customer misuse, incorrect installation, customer-selected incompatibility or circumstances outside its reasonable control.

For business purchases, any limitation of liability is subject to the applicable contract and mandatory law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights and remedies relating to defective goods, delivery or withdrawal.

10. Force Majeure

Rollink Cyprus is not responsible for a failure or delay caused by extraordinary events outside its reasonable control, to the extent permitted by law.

Such events may include natural disasters, major transport disruptions, governmental restrictions, serious supply-chain interruptions or other exceptional circumstances.

Customers will be informed of significant disruptions where appropriate.

Mandatory consumer rights concerning delivery, cancellation and reimbursement remain unaffected.

11. Intellectual Property & Website Updates

Website content, including text, images, trademarks, logos, graphics and design, belongs to Rollink Cyprus or its respective rights holders.

Unauthorised commercial reproduction or distribution is prohibited except where permitted by law.

Rollink Cyprus may update website content, product information and these Terms & Conditions.

Any changes to these Terms will not retrospectively remove contractual or statutory rights arising from existing orders.

12. Applicable Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the Republic of Cyprus and applicable European Union legislation.

Customers wishing to submit a complaint should contact support@rollink.com.cy.

Disputes will be handled by the competent courts or other competent bodies in accordance with applicable law.

Nothing in these Terms affects mandatory consumer protections, including applicable rules on jurisdiction and dispute resolution.

Rollink Cyprus – Roll Ink Print

Operated by: Stefanou Charalambos

Tepeleniou 5, 8010 Paphos, Cyprus

Email: support@rollink.com.cy

Phone: +357 26 222557

Website: https://www.rollink.com.cy