Refund and Returns Policy
Rollink Cyprus – Roll Ink Print
Last updated: 13 October 2026
This Refund & Returns Policy applies to purchases of goods from www.rollink.com.cy and, where expressly stated, purchases concluded at our physical store. It should be read together with our Terms & Conditions. Nothing in this Policy excludes or limits mandatory rights under applicable Cyprus and European Union law.
1. Statutory Right of Withdrawal — Online Purchases
Consumers who purchase goods online generally have 14 calendar days after receiving the goods to withdraw from the contract without giving a reason, subject to statutory exceptions. If goods from a single order are delivered separately, the period generally runs from receipt of the last item. Different rules may apply to services and digital content.
Consumers may notify us of withdrawal before the deadline by:
- Using our online withdrawal form linked below
- Emailing support@rollink.com.cy
- Sending any other clear statement of withdrawal to our business address
Consumers do not need to provide a reason or obtain prior approval to exercise a valid statutory right of withdrawal. An RMA number is not required.
Online Withdrawal Form
To exercise your statutory right of withdrawal online, select the button below. The dedicated form will open on a separate page.
Submitting a withdrawal notice does not automatically arrange product collection, an exchange or a payment transaction. Where a valid statutory withdrawal gives rise to a refund obligation, reimbursement will be made in accordance with this Policy and applicable law.
When the online function is used, an acknowledgement containing the withdrawal statement and the date and time of submission will be sent without undue delay to the consumer on a durable medium such as email. Consumers may also exercise withdrawal by email or another clear statement.
2. Returning Goods and Product Condition
Following withdrawal, consumers must return or hand over the goods without undue delay and no later than 14 calendar days after notifying us, unless we have agreed to collect them. This deadline is met if the goods are sent before the 14 days expire.
Returns may be sent or delivered to the business address listed below. Customers are encouraged to contact us for instructions and to protect goods adequately in transit.
Consumers may handle or inspect goods to establish their nature, characteristics and functioning, as reasonably permitted in a shop. They may be responsible for a lawful deduction reflecting actual diminished value caused by handling beyond what is necessary. Deductions are assessed individually and, where appropriate, documented. Opening packaging does not, by itself, remove the right of withdrawal. Missing accessories, damage or extensive use may be relevant to diminished value where legally permitted.
3. Refund Timing and Return Shipping Costs
For a valid statutory withdrawal, Rollink Cyprus will reimburse amounts due without undue delay, and in any event within 14 calendar days after being informed of the decision to withdraw, subject to the legal right to withhold reimbursement until the goods are received back or the consumer provides evidence of dispatch, whichever occurs first, unless we have offered to collect the goods.
Where required by law, the reimbursement includes the original standard delivery cost. Extra delivery charges arising from a customer’s choice of a more expensive service are not reimbursed beyond the least expensive standard delivery offered. Partial-order withdrawals are handled in accordance with applicable law.
Refunds will be made through the original payment method unless the consumer expressly agrees otherwise, without extra fees for receiving the refund. No automatic restocking fee is charged for exercising statutory withdrawal.
For change-of-mind statutory withdrawal, the consumer bears the direct cost of returning the goods only where this was properly disclosed before purchase and is permitted by law. For goods that cannot normally be returned by post, any required estimate of return cost will be provided before purchase.
Where goods are defective, incorrectly supplied or otherwise non-conforming, necessary return or transport costs and statutory remedies are provided without charge to the consumer as required by law.
4. Voluntary Returns and Physical-Store Purchases
Outside mandatory statutory rights, Rollink Cyprus does not offer an additional voluntary return, cancellation or exchange simply because a customer selected the wrong product, bought an incompatible item, changed their mind or no longer needs a correctly supplied and conforming product.
Where Rollink Cyprus expressly agrees to a voluntary return or exchange, the product must be unused, complete and in resalable condition, in its original undamaged packaging, with all accessories, manuals and security seals intact. We may refuse a voluntary return where the agreed conditions are not met.
Purchases concluded at our physical store in Paphos are not subject to an automatic change-of-mind withdrawal right. Any voluntary exchange or return is at our discretion. Statutory rights concerning defective or non-conforming goods still apply.
5. Ink, Toner and Other Consumables
Customers are encouraged to check cartridge codes, printer models and product compatibility before purchase.
Rollink Cyprus does not offer voluntary returns or exchanges for opened, installed, activated or used ink cartridges, toner or other consumables, unless expressly agreed.
Incorrect selection or incompatibility solely resulting from a customer’s own choice does not automatically mean that a product is defective. However, where compatibility information supplied by Rollink Cyprus was incorrect or misleading, statutory rights remain unaffected.
Online statutory withdrawal rights still apply where available. Opening a package alone does not automatically extinguish those rights. Installation, activation, ink or toner consumption, or handling beyond necessary inspection may result in a lawful, evidenced deduction for diminished value. Defective or non-conforming consumables remain covered by statutory rights.
6. Printers, Electronics and Computer Hardware
Customers are encouraged to check model numbers, technical requirements and compatibility before ordering.
Rollink Cyprus does not offer additional voluntary returns for incorrectly selected, installed or used products that were correctly supplied and conform to the contract.
For valid statutory withdrawal, a customer may inspect goods to the degree reasonably necessary. Extensive printing, substantial use of included supplies, missing accessories, damage or excessive handling may give rise to a lawful deduction for actual diminished value, assessed case by case. Statutory rights for defective or non-conforming goods remain unaffected.
7. Warehouse Products, Special Orders and Cancellations
Products marked “Available from Warehouse” may be sourced from external warehouses or suppliers and may not be physically held at our Paphos store.
After procurement has begun, Rollink Cyprus does not offer additional voluntary cancellations or exchanges for supplier-sourced goods merely because the customer changes their mind or selects the wrong item.
This does not remove statutory online withdrawal, delivery, cancellation or legal guarantee rights. A product is not exempt from statutory withdrawal merely because it was ordered from a supplier or warehouse.
Goods genuinely made to a customer’s specifications or clearly personalised may be exempt from statutory withdrawal where legal requirements are satisfied.
8. Defective Goods, DOA and Legal Guarantee
New goods sold to consumers are generally covered by a two-year statutory legal guarantee under Cyprus law. This applies to purchases made online or at our physical store.
Customers discovering a problem are encouraged to contact us promptly, but a recommendation to report a fault quickly does not create a shorter legal guarantee or a fixed deadline that eliminates statutory rights.
We may reasonably request order information, proof of purchase, product details, serial numbers where applicable, images or an explanation of the issue to investigate a claim. Inspection or testing by Rollink Cyprus, the manufacturer or an authorised service centre may be appropriate. Rollink Cyprus remains responsible for the seller’s statutory obligations.
Where a lack of conformity is established, repair, replacement, price reduction or refund will be provided as required by law, without charge to the consumer where applicable. Applicable legal time limits and any special remedies for serious non-conformity remain unaffected.
Damage caused solely by misuse, incorrect installation or unauthorised modification is not automatically a defect for which Rollink Cyprus is responsible. Where a product is found to conform to the contract and no qualifying defect exists, a statutory repair, replacement or refund is not automatically due. Each case is assessed on its merits.
Any commercial or manufacturer’s warranty provides additional benefits only and does not replace or reduce the seller’s statutory obligations.
9. Statutory Exceptions
The statutory right of withdrawal does not apply where an exception established by law is satisfied. Depending on the circumstances, such exceptions may include goods genuinely made to the consumer’s specifications or clearly personalised, certain sealed computer software that has been unsealed after delivery, and digital content not supplied on a tangible medium when all statutory conditions for loss of withdrawal rights have been met.
These exceptions are applied only where legally justified. Opened ink or toner, or ordinary warehouse sourcing, does not by itself establish a general exception.
10. Business Purchases
Consumer-specific statutory withdrawal rules do not automatically apply to purchases made wholly for business, trade or professional purposes. Business transactions are governed by applicable contractual terms and mandatory law.
11. Contact and Return Address
Legal Operator: Stefanou Charalambos
Trading Name: Roll Ink Print
Online Store: Rollink Cyprus
Address: Tepeleniou 5, 8010 Paphos, Cyprus
Email: support@rollink.com.cy
Phone: +357 26 222557
Website: www.rollink.com.cy
For questions concerning returns, withdrawals, defective goods or refunds, please contact the details above. We also publish our Terms & Conditions at Terms & Conditions.
Model Withdrawal Form (Optional)
Complete and send this form only if you wish to withdraw from your contract. Its use is optional; the online withdrawal form or any other clear statement is also acceptable.
To: Stefanou Charalambos, trading as Roll Ink Print (Rollink Cyprus)
Address: Tepeleniou 5, 8010 Paphos, Cyprus
Email: support@rollink.com.cy
I hereby notify you that I withdraw from my contract of sale of the following goods:
Goods: ______________________________
Order number (if available): __________
Ordered on / received on: ____________
Consumer name: _______________________
Consumer address: ____________________
Date: ________________________________
Consumer signature: __________________ (only if submitted on paper)
Nothing in this Policy limits mandatory consumer rights under applicable Cyprus and European Union law.