Shipping & Delivery

Delivery Methods

We deliver throughout the Republic of Cyprus through our courier partner, Geniki Taxydromiki (Γενική Ταχυδρομική).

The following delivery options are available:

Store Pickup: Free collection from our physical store in Paphos.
Courier Store Collection: €6 for orders under €150.
Free Courier Store Collection: For orders of €150 or more.
Door-to-Door Delivery: €11 for standard home delivery, including orders of €150 or more.

Additional charges may apply to oversized, heavy or specially handled products. Any applicable extra delivery charges will be communicated and agreed before the order is completed.

The available delivery methods and final shipping charges are displayed at checkout before you place your order.

Delivery Time

Most orders are delivered within approximately 2–4 working days, depending on product availability, destination and courier schedules.

Once an order has been dispatched, delivery normally takes 1–3 working days.

Delivery estimates are provided for guidance and may vary due to stock availability, courier workloads, public holidays or other circumstances.

If your delivery is delayed, please contact us so we can investigate. Your statutory rights concerning late or failed delivery remain unaffected.

Store Pickup

Customers may collect orders free of charge from our physical store in Paphos.

We will notify you by email, SMS or telephone when your order is ready for collection.

Please wait for confirmation before visiting the store.

If an order remains uncollected for an extended period, we may contact you to arrange collection or discuss cancellation where permitted by applicable law.

Shipping Areas

We currently deliver within the Republic of Cyprus, subject to Geniki Taxydromiki’s delivery coverage and service availability.

For remote areas, oversized products or special delivery requirements, please contact us before placing your order.

Order Tracking

Once your order has been dispatched, tracking information may be provided by email or SMS, where available.

You can track your shipment using the courier’s tracking service:

Track Your Shipment – Geniki Taxydromiki

For assistance, contact support@rollink.com.cy with your order number.

Risk of Loss and Delivery Inspection

For consumer orders delivered using a shipping method offered by Rollink Cyprus, the risk of loss or damage generally remains with us until you, or a person you designate other than the carrier, take physical possession of the goods.

Different rules may apply where a customer independently arranges a carrier not offered by us, as provided by applicable law.

We recommend inspecting your parcel upon delivery.

If you notice visible damage or signs of tampering, please inform the courier where practical and contact us as soon as possible, preferably with photographs and your order number.

Failure to report visible damage immediately does not remove your statutory consumer rights.

Delayed, Missing or Damaged Parcels

If your shipment is delayed, missing or arrives damaged, please contact us at support@rollink.com.cy.

Please provide your order number, a description of the problem and any relevant photographs, where available.

We will investigate the matter with Geniki Taxydromiki and work with you to arrange an appropriate solution in accordance with applicable consumer protection law.

Your statutory rights regarding delivery, defective products, repair, replacement, price reduction, cancellation or refund remain unaffected.

Defective Products and Consumables

Products that arrive defective, damaged or not as described are handled in accordance with our Refund & Returns Policy and applicable consumer protection legislation.

This also applies to consumables, including ink cartridges and toner cartridges, where a product is defective or does not conform to the sales contract.

For non-defective products purchased online, the statutory right of withdrawal and applicable legal exceptions are explained in our Refund & Returns Policy.

Opening a product’s packaging does not automatically remove statutory consumer rights.

Customer Responsibilities

Customers should provide accurate delivery addresses, telephone numbers and any information reasonably necessary for successful delivery.

Please notify us promptly if you discover an error in your delivery details.

Reasonable additional delivery charges may apply where a failed delivery or repeated delivery attempt results from incorrect customer-provided information or failure to collect an order, where permitted by applicable law and subject to appropriate notification.

Legal Notice

This Shipping & Delivery Policy forms part of the Terms & Conditions of Rollink Cyprus.

Nothing in this policy excludes, restricts or overrides statutory consumer rights under applicable Cyprus and European Union law.

Rollink Cyprus
Tepeleniou 5, 8010 Paphos, Cyprus
Email: support@rollink.com.cy
Telephone: +357 26 222557